We currently primarily operate online and do not have a physical store. All products are available for purchase through our website.

Our jewelry is designed for a variety of occasions, whether it's for everyday wear, parties, weddings, or special celebrations.

Our designs are inspired by street culture, fashion trends, and personal expression, with the aim of incorporating unique personality and style into every piece.

Our products are made using high-quality materials, including stainless steel, 925 sterling silver, copper, alloy, etc. We guarantee the quality and durability of our products.

Absolutely not. We are committed to providing not only aesthetically pleasing but also safe jewelry for all wearers. Our jewelry is completely nickel-free, ensuring a comfortable, non-irritating experience for sensitive individuals.

Avoid excessive moisture, including sweat, showers, pools, oceans, etc.

Remove jewelry during activities with high impact.

Avoid using hair gel, cologne, shower gel, lotion, cosmetics, sunscreen, etc.

After wearing jewelry, wipe it with a dry ultra-fine fiber cloth to remove skin oils.

Avoid chemicals such as chlorine (found in pools), acids, or pearl cleaners.

In short, jewelry should be kept dry. Avoid exposing your items to water or high levels of humidity. If your jewelry is not used frequently, store it in a dustproof bag. Good storage boxes are lined with anti-rust fabric and each item has its own space. If your climate is humid, place a small bag of desiccant crystals in your storage area. Avoid storing jewelry with rubber products. When using cologne, perfume, or other chemical products, be sure to remove the jewelry.

We offer customization services. If you have specific design requirements or want personalized jewelry, you can contact our customer service team for consultation and ordering.

Engraved, personalized, photo, letter combinations, and non-returnable or exchangeable items.

Our primary gemstone is cubic zirconia, an excellent alternative to natural gemstones because it is more scratch-resistant and suitable for everyday wear. Unlike natural gemstones that are mined from the earth using large machinery, explosives, and unsafe working conditions, lab-created sapphires are more durable than diamonds and offer better optical properties while adhering to ethical environmental standards.

We have strict quality control processes to ensure the quality of all our jewelry. As long as you take proper care of the jewelry, the plating will not fade. You can check out our Jewelry Care section for more information.

If there’s an issue with your jewelry (which is rare), please contact our customer service immediately so we can assist you with resolving the problem.

Yes, you can view other customers' reviews and feedback on the product page to help you make an informed purchase.

Yes, all products go through a strict quality inspection before shipping to ensure you receive the perfect item.

Size information is provided on each product page. We recommend selecting based on your measurements, and if you have any questions, feel free to contact us.

You can browse products on our website, select the items you like, add them to your shopping cart, proceed to the checkout page to fill in shipping information, and choose a payment method to complete the purchase.

If you find any errors in your order after receiving the order confirmation email, please send an email to service@jeskiss.com within 24 hours. If it's after business hours, please leave us clear and detailed information including your name, phone number, and order number (if available).

We support multiple payment methods, including PayPal, Visa, credit cards, and many others to meet the needs of different customers.

We support Pay in 4 interest-free payments. Choose installment payments at checkout to split your purchase into 4 interest-free payments, without affecting your credit score or incurring late fees.

At the top of our website, you’ll see a currency widget where you can change the currency to one of the following: USD, EUR, GBP, CAD, JPY, AED, AUD, MXN, SGD.

If you encounter issues when paying by credit card, please ensure the following:

- Double-check your credit card information, including the expiration date, cardholder’s name, security code on the back of the card, and billing address.

- Ensure your card has not reached its limit, or that your bank is not reviewing the transaction.

If your payment is still declined, we recommend trying a different credit card or payment method within 24 hours.

If these steps fail, please contact your bank or reach out to us with as much detailed error information as possible so we can assist you.

We take security very seriously and do not handle any payment information ourselves. All payment matters on Jeskiss are processed by PayPal and credit card companies.

We are fully committed to protecting your privacy. We do not disclose any information about our customers or visitors to third parties unless it is to provide services to you — such as arranging for product delivery, conducting credit and security checks, or for customer research and analysis — or if we have your explicit permission. For more information, please read our full Privacy Policy.

After placing an order, we will process the order within 2-4 working days.

Delivery time = processing time + standard shipping time

Processing time: 2 - 4 working days

Standard shipping time (free delivery): 10-15 working days (unless otherwise specified in the product description).

Express shipping time: 4-7 working days, express shipping fee is $7.99.

During non-promotional periods, we typically process and ship orders within 2-4 business days. During promotional periods, processing times may be extended due to higher order volumes.

Once your order has been shipped, we will send you a tracking number via email. You can use this number to track your shipment on our website. Additionally, you can log in to our website and visit the "Track You Order" page to check the status of your order.

Track Your Order: https://www.jeskiss.com/pages/track-you-order

If you have any questions, feel free to contact our customer service team.

Yes. We have a return and exchange policy. If you are not satisfied with the received goods or have any quality issues, we accept return and exchange applications under the premise of meeting the return and exchange policy. You can apply for return and exchange within 30 days from the date of delivery. For specific policies, please check our website or contact customer service for detailed rules.

Contact our customer service, provide product and packaging pictures, and if the product has a problem, provide pictures of the product problem and explain it. Pack the product and send it to the specified address.

Return shipping costs will be borne by us.

Packages may be returned for the following reasons:

- Incorrect or incomplete address

- Invalid phone number

- Unable to deliver

Please contact the shipping carrier for more information, or you can reach out to us for assistance.

Please contact our customer service team immediately, and we will arrange to replace the incorrect item you received.

You can contact our customer service personnel through the online customer service system on the website, email, or phone.

Service Time Mon-Fri 8:00-17:00 (UTC+8)

Contact our customer service, provide product pictures, packaging pictures, and pictures of product problems with written explanations. After confirmation, pack the product and send it to the specified address.

Jeskiss will refund the payment to your payment account within 3 working days after receiving the package and confirming that there are no problems.

Yes, we regularly offer various promotions and discounts. Stay updated by following our official website and social media accounts for the latest promotions.

You can subscribe to our newsletter by entering your email address at the bottom of the website to receive updates on new products and promotions.